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Q: How do I place an order?
A: You can place your order directly from this website
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To begin, you must enter the Alabama Inmate Identification Number
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Select the correct facility where the inmate resides
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To ensure that your package gets to your inmate, be sure to pick the correct facility in which the inmate is located and gender.
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Make product selections and then go to checkout
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We also accept orders via phone, fax and mail
Q: How do I know that items are acceptable at the facility?
A: We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the Alabama Department of Corrections so you can shop with the assurance that everything we make available has been pre-approved.
Q: How much will I be charged for shipping?
A: Free shipping on all orders.
Q: What if I do not know the name of the correctional facility?
A: It is very important that you choose the correct facility in which your inmate resides or your package will get refused. If you are not sure of the facility name, we have included a helpful link to the Alabama Department of Corrections website. You can then review a map of the state which may help you confirm the correct facility. http://www.doc.state.al.us/facaddr.asp
Q: What if items in my order are out of stock?
A: In the unlikely event that something is out of stock, we will substitute with an item of equal or greater value or we will substitute with an alternate item if you have agreed to have substitute items sent.
Q: What if something in the order is broken or defective?
A: If there is a problem with your order please contact our customer service department so that it can be resolved. If something is broken or defective, we will simply require confirmation from the Property Room Department.
Q: Why are some of my favorite brands not available?
A: We carry a broad selection of products that meet the stringent guidelines of the Alabama Department of Corrections. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
Q: What happens if the package is refused at the correctional facility?
A: Should the package be refused because of our error, we will correct the problem and reship the package to the inmate at no charge to you. Should the package be refused for some other reason, we will provide a full refund to the person purchasing the order. Shipping is not refundable.
Q: Will I receive confirmation that the package was shipped?
A: If you have provided an e-mail address, you will be notified when we have received your order and when the order is shipped. Per the Alabama Department of Corrections, all Incentive Packages will be shipped at the end of the order taking period. Footwear Package orders are shipped on a weekly basis.
Q: How can I tell if my package has delivered to the facility?
A: You can find this information by emailing us at ALcustomerservice@unionsupplydirect.com and we will reply to you via email within 24 hours.
Q: Is there a toll-free number available to call?
A: Yes, you can contact customer service toll-free at (877)765-7013.
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