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Rules and Regulations
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The items in this catalog have been approved by the State of Alabama Department of Correction (ADOC). This catalog is effective for six (6) months, October 1, 2023 – March 31, 2024. There are no ordering time limits or dollar value restrictions. Orders can be placed by inmates or their family and friends. Inmates are allowed to have: 1 pair of brogans (work boots), 1 pair of tennis shoes, 1 pair of slides (sandals), 1 pair of shoe laces and 6 pairs of socks. Package privileges are subject to change without notice.
ORDERING INFORMATION: Family & Friends: May place orders online, by phone, fax or mail. For more information, please visit our website at www.ALpackageprogram.com.
Inmates: Please fi ll out a Union Supply Direct order form located in your shift office. Submit completed order form to your PMOD Clerk for processing. They will verify payment amount and deduct from your trust fund. The PMOD Clerk will then send the order to us for processing. Shoe orders will be shipped upon receiving approval from the facility and should deliver to the facility approximately 2 weeks after it is placed. Please allow 2 weeks before contacting Customer Service in regard to the delivery status of your shoe order.
PRODUCT & SUBSTITUTIONS: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is as follows: (1) immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. (2) If an item is unavailable for any reason, we will substitute with an item of equal or greater value. We regret any of these changes and make every effort to ship the proper product that you request.
PAYMENT METHOD: Union Supply Direct accepts the following forms of payment: credit card, personal check, money order (must be domestic, printed in the U.S.) facility check. We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact card holder name, billing address, CVV code and telephone number that your credit card issuer bank has on file for you.
| Card Type: |
Card will be charged: |
What happens when your order is placed? |
Additional Info: |
| Credit Card* |
When order ships |
There will be a hold on your credit card for the amount of the order at the time the order is placed. |
The hold on your card will be removed and your card will be charged at the time the package ships. |
| Debit Card* |
When order ships |
There will be a hold on your debit card for the amount of the order at the time the order is placed. |
A positive balance must be kept in the account until the package ships at which time your card will be charged. |
| Prepaid Card* |
When order is taken |
Funds are deducted from your card and placed on hold at the time the order is placed. |
A positive balance must be kept in the account until the package ships at which time your card will be charged. Additional time will be needed to process funds. |
* We accept major credit/debit cards & prepaid cards with a Visa, Discover or MasterCard logo.
LAYAWAY: The Layaway Program is for friends and family only. Family and friends (“you”) can place an order with us today to activate your layaway plan. Our layaway plan provides a monthly statement that is sent to you the first of each month throughout the duration of your layaway plan. This is a free service at no additional cost to you.
LAYAWAY PAYMENTS CAN BE MADE IN THE FOLLOWING WAYS:
1. By Mail: Send all payments to: Union Supply Direct, Attn: Layaway Plan Dept 99, P.O. BOX 619059 Dallas, TX, 75261-9059. (Offender Name & Number Must Accompany Each Payment.) *Now accepting: money order, personal check, visa, MC and Discover payments.
2. By phone: Call our Customer Service agents at (562) 3615742 M-F 6AM-10PM & SAT 7AM-3PM (CST).
3. LAYAWAY PAYMENT PLAN:
Each layaway installment, except for the final installment of any remaining balance due, must be at least $25.00, and you may make a maximum of three (3) payments per plan. Final payment is due at least 30 days prior to the end of the quarter for which the order is placed (i.e. Last day in February, May, August and November). Your order will be shipped when payment is made in full.
LAYAWAY REFUNDS AND CANCELATIONS: If your order is not paid in full at least 30 days prior to the end of the quarter for which your order is placed, your order will be cancelled and you will be refunded all the money you have paid less a cancellation charge of $6.95. You may also cancel your order at any time prior to making your final payment for a full refund of all money paid. If, for any reason, the item becomes no longer available before the end of the layaway period, you will receive a full refund of all money paid.
Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder.
SALES TAX: Sales tax is required by the state of Alabama. All items are considered taxable. Sales tax varies by location of each individual facility. Please see the sales tax information on the order from for tax rates by facility and for step-by-step calculations assistances. Sales tax rate are subject to change without notice.
SHIPPING: Shipping is free on all orders.
DELIVERY: Shoe orders will be shipped upon receiving approval from the facility. Estimated delivery is approximately 2 weeks after the order is placed. Please allow 2 weeks before contacting Customer Service in regards to the delivery status of your shoe order.
RETURNS AND REFUNDS: Used or abused items cannot be returned, exchanged, or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify the staff inventorying your package immediately to arrange a return, exchange, or refund. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
CUSTOMER SERVICE:
Email: customerservice@unionsupplydirect.com
Web: ALpackageprogram.com
Mail: Union Supply Direct, Attn: Customer Service
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